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You don't have to manage anything, we do it all for you
Spot problems BEFORE they affect your bottom line
Have new customer referrals delivered almost daily
We will publish your testimonials so you attract more customers
We are cheaper than doing the follow-ups yourself
Zero effort required by your staff
Manage your follow-ups via our follow-up control panel
Compare trend reports on 3 years of customer feedback history
Receive unfiltered customer feedback
Compare employees for training and coaching purposes
Your follow-ups will be consistent, reliable and professional
Build customer trust and loyalty
Day or evening follow-up calls with no overtime
Detailed follow-up call documentation
Guard against competitor offers
Sell more products and services
Prevent negative comments on online customer complaint sites
Learn what you need to improve
Validate what you are doing well
Make follow-ups a competitive advantage for your company




We Use Comment Cards

All paper based follow-ups require too much effort, they are often unreliable and reporting is time consuming (if not impossible). For instance, you cannot easily compare one employee’s customer service scores with another over time. You also cannot view trends that can help you spot patterns BEFORE they affect your bottom line.

If a Customer is Unhappy, They Call Us

According to the Edward Lowe Foundation, 96% of customers will NOT tell you they are unhappy unless you ask them. So take the number of unhappy customers you are aware of now and multiply by 25! That's how many customers need to hear from you. If you doubt this claim, use our free version to see for yourself.








Do you know anyone else who may need our product or services?
How did you hear about us?
Were you pleased with the quality of our work?
Were you pleased with the personal treatment you received?
If you could improve just one thing, what would it be?
Why did you decide to use our product or service?
Would you recommend us to a friend or colleague?
What do you think about our sales team or methods?
What do you think about our customer / technical support?
Would you make the same decision to use our services again?
What suggestions can you offer that would improve our business?
Would you care to provide a testimonial?


96% of customers will NOT tell you they are dissatisfied unless you ask.
 - Edward Lowe Foundation


As much as 95% of dissatisfied customers will become loyal customers
again if their complaints are handled well and quickly.
- White House Bureau of Consumer Affairs


80% of businesses believe they deliver a "superior customer experience,"
yet only 8% of their customers agree.
- Harvard Management Update


80% of people rely on word-of-mouth when making buying decisions.
- Forrester Research




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