Send a follow-up questionnaire via email after each job, sale or appointment. Ask customers if they are happy with your service and what you need to improve. Our system will consolidate the answers into summary reports you can use to monitor your employees and your business. The ease, efficiency and pricing of email follow-ups make them an attractive option.

Let a trained professional call customers after each completed job to make sure they are happy (our callers are all real people located in the United States). Generally speaking, personal telephone calls are more powerful than surveys because the customer service professional can sense discontent in a customer’s tone of voice and probe deeper when necessary. This type of dialog is impossible with paper surveys.

Send a thank you card after every job, sales or appointment. Also, maintain top of mind awareness by sending holiday and birthday cards every year.  Just set it once and we'll take care of the rest.  Combine follow-up cards with other follow-up methods for a truly powerful customer follow-up routine.