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We make "happy calls" for service companies. In other words, we use
trained professionals to make sure your customers are happy after each
completed job. There are 3 reasons most companies use our service (more
benefits are located here): |
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Monitor Employees |
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According to the Edward Lowe Foundation, 96% of customers will NOT tell you they are unhappy unless you ask them. Our happy calls will serve as an early warning system and will help you catch and address problems
BEFORE they affect your bottom line. We will also provide reports that will help you compare and coach employees who need coaching. |
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2. Collect Referrals |
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When a customer is happy with your service, we collect customer referrals which are the easiest and cheapest way to acquire new customers and increase revenue. This process is very subtle. Our people are trained on how to ask for referrals.
(We typically deliver a customer referral every 15 calls.)
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| 3.
Attract More Customers |
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We will receive testimonials from your customers frequently. When we do we will publish them to
the Internet. Anyone searching for your services will see this continuously updated list of
current customer testimonials and will be compelled to contact YOU instead of your competitor.
(You’ll also rank higher in search engines.) |
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| Much More Than Retention... |
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We will assume you are a successful company and do not have a problem with customer retention. You will, however, be surprised by how many of your customers view your company as
just average. They are not dissatisfied enough to leave; yet they do NOT
enthusiastically recommend you to others. This is a bigger issue than most
businesses realize and we can help you solve it. |