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What happens if the customer wants to purchase something during a follow-up call? |
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We ask the customer to hold and we transfer the customer to your telephone number.
We stay on the line until your office picks up the telephone and we explain the
situation. We then transfer the call to your office. The customer is completely
unaware that they have been transferred from one location to another. |
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What if a customer wants to talk to someone about a specific issue? |
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Same answer as previous question. |
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Do I have to purchase a minimum number of follow-up calls? |
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No. |
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Do I have to follow-up with EVERY customer? |
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No. You can focus only on high value customers that provide a higher rate of return.
Or, you can choose to follow-up only with customers who have not purchased in 6 months. Or, we can randomly select customers with whom to follow-up. We can accommodate almost any scenario. |
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Will the automated export solution work with my current software? |
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As long as your software is based on an “open database” our software can export
from it. Most software applications are based on an open database platform. |
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Will the customer know we have hired another company to do our follow-ups? |
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No. Not unless you want them to know.
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Can I approve everything before it goes to my customers? |
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Yes. The call scripts, follow-up letters and emails are all approved by you
before we begin your follow-up strategy. |
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Can Frequent Follow-ups conduct evening follow-up calls? |
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Yes. We can conduct follow-up calls after normal business hours
when your customers are more likely to be at home. |
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